Terms and Policies
Please order carefully as there are no returns, no exchanges, and no refunds.
We welcome orders from both individuals and businesses, however, businesses (including those who purchase for resale) may order items in the higher quantity option (multiple packaging, bolt, etc.) for the best wholesale pricing. This option is for business customers only.
Businesses that are buying for resale should provide us with a tax-resale number to avoid paying sales tax.
If you would like to check the stock of a particular item before placing an order, please email the sales office.
Prices are subject to change without notice.
There is no minimum dollar amount required to place an order.
MINIMUMS, MULTIPLES
All rhinestone bandings and trimmings are cut by the yard only. All crystal rhinestones are sold by the gross (except ss48, which is sold in 1/3 gross increments). All glass rhinestones are packaged in bulk- ss12, 16 & 20 are sold in 10 gross packages (1440 pieces), ss30 & SS34 in 2 gross increments (288 pieces) and ss40 by the gross. Appliques are sold by the piece or the pair. However, most items are available at a discounted wholesale rate when bought in multiples (6 piece packages or some by the dozen, 5 yards or 10 yards). We never break these minimums to fill an order.
YARDAGE
A few rhinestone yardage items may be cut at an inch or two less than a standard yard (36 inches). This is necessary in certain styles to avoid cutting into the design of that particular item. This should be deemed acceptable as this is how the product is made by the vendor.
HOTFIX ITEMS
Some of our trimmings and appliqués are HOTFIX ready items. These items are marked by the letter “H” in the style number/item code. All HOTFIX trimming and appliqués are iron-on, however, they may also be topically glued or sewn.
Other trimmings and motifs NOT coded with an “H” (F, V, etc) are NON HOTFIX items.
SHIPPING
Within the United States, we ship orders via USPS and UPS. Orders received by 10:30am EST Monday-Friday will ship out the same day.
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Local customers: you may pick up your order rather than having it shipped. Please inquire before you place your order.
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International orders: Please email your order request to our sales office. We will provide you with a detailed Proforma invoice which will include shipping charges as well as wire transfer instructions. After our bank has received the funds, we will ship your order. International buyers are responsible for all duties and import taxes in their country related to their shipment.
COLOR
We have made every effort to photograph each item to give near perfect color representation. If you have a question regarding the color of an item, please email the sales office before you place your order. Or, if you require a closer more detailed photo of a particular item, please contact us.
LEAD
Preciosa MAXIMA rhinestones are said to be lead free. Other rhinestone products on this website may contain traces of lead.
CALIFORNIA PROP 65
Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead - a chemical known to the state of California to cause birth defects or other reproductive harm.